At Well Nurse Clinic, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use and protect information provided through our website and when you contact or engage with Well Nurse Clinic.

Clinical information collected as part of your assessment, consent or treatment is managed separately as part of your confidential clinical record and in accordance with our professional and legal responsibilities.

Information we may collect

When you contact Well Nurse Clinic through our website, by email, telephone, SMS, WhatsApp or another communication method, we may receive information including:

• Your name

• Telephone number

• Email address

• Information you choose to include in an enquiry

• Appointment and communication information

• Technical information generated when you use our website, where applicable

Please avoid including detailed or sensitive medical information in our general website enquiry form. Where health information is required, we will obtain this appropriately as part of our assessment, consent and clinical care processes.

How we use your information

We may use your personal information to:

• Respond to your enquiry

• Arrange, confirm and manage appointments

• Send appointment confirmations, reminders or relevant follow-up communications

• Communicate with you regarding a treatment or programme you are undertaking with us

• Provide information you have requested

• Maintain appropriate administrative and clinical records

• Meet our professional, regulatory and legal responsibilities

• Operate and improve our website and services

We only use personal information where we have an appropriate lawful basis for doing so.

Clinical information

If you proceed with a consultation or treatment at Well Nurse Clinic, relevant information regarding your health, assessment, consent, treatment and ongoing care may form part of your confidential clinical record.

Health information is treated as sensitive personal data and is handled with appropriate confidentiality and safeguards.

Where appropriate to your care, we may recommend communication with your GP, consultant or another healthcare professional. Any disclosure of clinical information will be managed in accordance with applicable professional, confidentiality, consent and legal requirements.

Appointment and service communications

Where you have contacted us or arranged an appointment, we may communicate with you by telephone, email, SMS or WhatsApp regarding your enquiry, appointment, treatment programme or other service you have requested.

These communications may include appointment confirmations, reminders, changes to appointments, relevant preparation or aftercare information and appropriate follow-up.

News, updates and marketing

Where you have chosen to receive communications from us, we may occasionally contact you by email, SMS or WhatsApp with clinic news, educational information, service updates or promotional information.

Marketing communications are optional.

You may withdraw your consent to receive marketing communications at any time by contacting us or following any opt-out or unsubscribe instructions provided.

Choosing not to receive marketing communications will not prevent us from contacting you where necessary regarding an enquiry, appointment, treatment or programme you have requested.

Sharing your information

We do not sell your personal information.

We may use trusted third-party service providers where necessary to operate our clinic, communications or website. These may include providers supporting website hosting, appointment administration, email or messaging, data storage or other essential business functions.

Information will only be shared where there is an appropriate reason for doing so and only to the extent reasonably necessary.

We may also disclose information where required by law or where necessary to meet our professional or regulatory obligations.

Website forms and third-party services

Our website is currently provided through Squarespace and may use associated services required to operate the website and process enquiries submitted through website forms.

Our website may also contain links to services operated by other organisations, such as social media platforms or mapping services. When you choose to follow an external link, that organisation's own privacy practices may apply.

Cookies and website information

Our website may use cookies and similar technologies necessary for its operation, security and performance and, where enabled, to help us understand how visitors use the website.

Where consent is required for non-essential cookies, visitors will be provided with an opportunity to manage their preferences through the website's cookie controls.

You can also control certain cookies through your browser settings.

We will review this section if the technologies used by our website change.

How we protect your information

We take reasonable administrative, technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to confidential client information is limited to those who require it for an appropriate clinical or administrative purpose.

How long we keep your information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and in accordance with applicable professional, clinical, regulatory and legal record-keeping requirements.

Different types of information may therefore be retained for different periods.

Your data protection rights

Depending on the circumstances and applicable data protection law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request restriction of certain processing

• Object to certain uses of your information

• Withdraw consent where processing is based upon consent

• Request deletion of information where applicable

Some information cannot be deleted where Well Nurse Clinic has a professional or legal obligation to retain it.

If you have concerns about how your personal information has been handled, you also have the right to raise a concern with the Data Protection Commission in Ireland.

Photographs, testimonials and client media

Where identifiable client photographs, videos, testimonials, treatment-progress photographs or other client media are used by Well Nurse Clinic, appropriate permission or consent for their intended use will be obtained.

Consent for promotional or media use is separate from receiving clinical care and may be withdrawn in accordance with the terms under which it was provided and applicable data protection requirements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal and professional requirements.

The most current version will be available on this website.